Terms & Conditions


Welcome to Suhulah.Asia (the "Site"). Suhulah.Asia is owned by Rotuku Group of Companies and all product shown on our website is solely owned by Suhulah.Asia. This document (the "Terms and Conditions" or the "Agreement") shall be read as a legally binding agreement between Buyer (as defined below) on the Site (also referred to as "you" or "your") and Suhulah.Asia (also referred to as "we", "us" or "our"). This Agreement governs your use of this Site, you agree to be bound by these Terms and Conditions.



In this Agreement:

"Pre-Order" means a order that made in advance by buyer and purchase, inspect and deliver by Suhulah.Asia delivery company Rotuku Express. 
"Business Day" means any day on which banks in Brunei Darussalam are open for business, and which is neither a Sunday nor a public holiday in Brunei Darussalam.
"Buyer" means a purchaser of a product through Suhulah.Asia and who places an Order (as defined below) on Suhulah.Asia.
"Dispatch Confirmation" means an e-mail to Buyer confirming the dispatch of their Order to their nominated delivery address from Suhulah.Asia.
"Order" means the purchase order submitted by the Buyer to Suhulah.Asia to purchase products.
"Order Confirmation" has the meaning set forth in under Buyer’s section.
"Merchant" means a person or business product through the Suhulah.Asia.
"User Account" means the Suhulah.Asia accounts that you will need to register for in order to participate as a Buyer on Suhulah.Asia.
"Products" mean food and beverages listed on Suhulah.Asia.
"Partner" means our product manufacturer.

(1) Acceptance of Terms and Conditions

By accepting the Terms and Conditions, you acknowledge that you understand and agree to be bound by all of the Terms and Conditions in this Agreement.
You are also subject to our Privacy Policy which forms part of this Agreement.
We reserve the right, at our sole discretion, to modify, vary, or amend the Terms and Conditions at any time. Any modification, variation, or amendment by us will be posted on Suhulah..Asia and shall take effect immediately. You agree that it is your responsibility to review this Agreement regularly, whereupon the continued use of Suhulah.Asia after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes.

All notices of change (which shall be sent to you via your e-mail) to this Agreement will be available on the Suhulah.Asia for thirty (30) days. By continuing to use Suhulah.Asia, you are deemed to have accepted such changes.
In the event that any provision in this Agreement is deemed unlawful, void, or unenforceable, that provision shall not affect the lawfulness, validity, and enforceability of the remaining provisions in this Agreement.

Any failure by us to enforce the strict performance of any provision in this Agreement shall not constitute a waiver of our right to subsequently enforce such provisions.
We reserve the right to assign the terms and conditions in this Agreement without notice (including all of our rights, titles, benefits, interests, and obligations and duties) to any person or entity.

This Agreement shall be construed and shall take effect in accordance with the laws of Brunei Darussalam and be subject to the non-exclusive jurisdiction of the courts of Brunei Darussalam.

This Agreement, our Privacy Policy and any other policies posted on Suhulah.Asia from time to time constitute the entire agreement between you and us and replace and supersede all prior or contemporaneous negotiations or discussions, whether written or oral (if any) between the parties regarding the subject matter contained herein.

(2) Registration / Your Account

1. To participate as a Buyer on Suhulah.Asia, you must register an account with us.
2. You must be at least eighteen (18) years old to register an account with us. Unless otherwise permitted by us in writing, you may only possess one User Account.
3. You must provide only true, accurate, and current information about yourself.
4. For Merchant's partner, we may require you to provide a certificate of registration or incorporation of business where necessary, proof of business address and/or a copy of utility bill.
5. Any changes to the information given during registration must be notified to us immediately.
6. You are solely responsible for the maintenance of the confidentiality of your account, username, and password and for all actions taken Suhulah.Asia under your account, username, and password. Any unauthorized use of your account, username or password or any other breach of security with respect to Suhulah.Asia must be notified to us immediately.
7. You may not gain unauthorized access to Suhulah.Asia. You may not authorize any other person (including minors) to use your account, username, and password. You must not use your account in any way that causes or is likely to cause our Site or any access to it to be interrupted, damaged or impaired in any way, for fraudulent purposes or any criminal or other unlawful activity or to cause annoyance or inconvenience.
8. Whether or not you register an account in Brunei, you agree to be bound by and thus submit to the non-exclusive jurisdiction of the courts of Brunei Darussalam.
9. We reserve the right to reject any registration for any reason at any time.
10. We reserve the right to, and may, in our sole discretion and without prior notice to you, terminate or suspend your access to all or part of Suhulah.Asia and/or your account, for any reason, including without limitation: (1) attempting to gain unauthorized access to Suhulah.Asia or providing assistance to others attempting to do so; (2) attempting to overcome software security features limiting the use of or protecting any content available on Suhulah.Asia; (3) discontinuance or material modification of Suhulah.Asia or any service available on or through Suhulah.Asia, (4) violation of the Terms and Conditions or applicable laws, (5) suspected or actual copyright or trademark infringement, or (6) requests by law enforcement or other government agencies. Except where it is necessary to complete transactions even after termination, all rights and obligations of parties under this Agreement will be extinguished upon termination, without affecting our right to recover for any losses incurred before the termination.

If you feel that your access to Suhulah.Asia and/or your account was incorrectly terminated or suspended, you can contact us at support@suhulah.asia or +6738396553 for assistance.

(3) Suhulah.Asia Role

We serve as an online ecommerce platform for Buyers and us to carry out and complete business transactions.

We are neither a Merchant nor Merchant of a Merchant's item nor are we an agent for the Merchant or an auctioneer. However, we may participate in this Agreement as for our own items subject to the same Terms and Conditions and Privacy Policy.
We are not your fiduciary or trustee. All of the provisions in this Agreement are only intended for the sole and exclusive benefit of you and us, not any other persons (i.e. third party beneficiary) who are not a party to the Agreement.

(4) Terms of Sales

All products listed on Suhulah.Asia are sold at fixed prices, subject to any discount, and applicable as may be indicated on Suhulah.Asia.

All of the prices on Suhulah.Asia are listed in Brunei Dollars (BND).

The Merchant must not list and Buyer must not purchase any product outside this site.

The sale and purchase agreement between the Buyer and Suhulah.Asia shall be governed by the laws of Brunei and the parties submit to the non-exclusive jurisdiction of the courts in Brunei.

We reserve the right to terminate any transaction at any time if we consider it appropriate and/or necessary.

(5) Promo Codes, Gift Cards, Gift Vouchers and Store Credit

From time to time, we will have the right to avail the following to Buyer: which may apply to any or certain specified purchases made through Suhulah.Asia.

(a) Promo Codes;
(b) Points and Vouchers

Each of the above will be subject to the terms and conditions in this Agreement, as well as specific terms and conditions specified at the time they are issued.

Promo codes, points and vouchers are non-transferable and cannot be exchanged for cash.

You may apply any ponits offered towards the next purchase but you may not redeem them for cash.

(6) Ratings, Reviews and Feedback

You may leave feedback to other parties in this Agreement and/or rate using a 1-5 star rating system about their performance in buying on Suhulah.Asia. You may submit reviews, feedback, and/or ratings in relation to a transaction on Suhulah.Asia. The content shall not be illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of the content.

You consent to our publication of the feedback and rating on Suhulah.Asia. We reserve the right to remove or edit such content as we consider appropriate and/or necessary.

If you believe that any content contains a defamatory statement, or that your intellectual property rights are being infringed by an item or information, please notify us by sending us an e-mail at privacy@suhulah.asia or by calling +6738396553.

You agree to indemnify us against any claim or action brought by a third party, arising out of or in connection with the content and material you supply on Suhulah.Asia.

(7) Intellectual Property

We and our licensors, reserve all rights, titles, and interests in the intellectual property, including without limitation any patents, trademarks, database rights, confidential information, trade and business name, and copyright in all software and content made available to you on or through this on Suhulah.Asia.

You can only make personal, and not commercial use of Suhulah.Asia. Without limitation, you must also not engage in the adaptation, modification, distribution, reproduction, copy, republishing, or the creation of any derivative works, the collection, and use of others’ information, ratings, and feedback from any part of Suhulah.Asia.

(8) Limitation of Liabilities and Disclaimer of Warranty

We provide Suhulah.Asia, and all information, content (including third-party content), materials, products, and services, on an "as-is" and "as available" basis. As such, we make no representations or warranties, to the full extent as permitted by applicable law(s), express or implied, as to the following, including without limitation the operation of Suhulah.Asia, the information, content (including third-party content), applications, materials, services or products included on or listed on Suhulah.Asia, sold through or otherwise made available through Suhulah.Asia, including but not limited to, implied warranties of Merchant ability, quality or fitness for a particular purpose or non-infringement and obligation, liability, right, claim or remedy in tort, whether or not arising from our negligence

You agree that your use of all products and/or services listed on, sold through, or otherwise made available through Suhulah.Asia is at your own and sole risk.
We do not guarantee or warrant the performance of any Seller or Buyer including the conformance of any third party's product or description thereof, to any law, rule, regulation, or policy outside this site.

In the event of any dispute arising out of or in relation to this agreement between you and Suhulah.Asia, both parties shall make a good faith attempt to resolve the dispute through negotiation.

In the event that we are not the Merchant / Seller and a dispute arises between you and a Merchant / Seller due to buying outside of this site, each of you shall indemnify us from claims, demands, and damages of any kind arising from such disputes.

You agree to indemnify us from all losses, claims, and damages arising from this agreement, Suhulah.Asia, any goods or services purchased, feedback, or ratings posted to Suhulah.Asia. This applies whether or not we have been advised of or should have been aware of the possibility of any such losses, claims, or damages.

We are not liable in any case for any losses, claims and/or damages of any kind arising from, related to buying not listed item that now owned by us or in any way connected with Suhulah.Asia, the information, content (including any third-party content), applications, materials, products or services included on, sold through or otherwise made available through Suhulah.Asia, the use of Suhulah.Asia, any submissions, any links on Suhulah.Asia, any application, any e-mail sent from us or any third party’s unauthorized access to your personal information, including, but not limited to, direct, indirect, incidental, special, punitive and consequential damages, regardless of whether such damages are based on contract, strict liability, tort or other theories of liability, regardless of whether or not we have been advised of, given actual or constructive notice or should have been aware of the possibility of any such losses, claims and/or damages.

We will not be liable for any delay, failure or disruption of the content or services delivered through Suhulah.Asia resulting from any acts that are beyond our reasonable control including without limitation acts of Gods or governmental actions.
Notwithstanding the above, no Merchant may exclude any liability for death or personal injury to the extent only that it arises as a result of the negligence of that party. 

(9) Third-Party Links

Suhulah.Asia may contain links to other websites and access to content, products, or services offered by third parties through hyperlinks, API, or otherwise to such third parties’ websites. We are not responsible for examining or evaluating and do not warrant the offerings of the contents of such websites.

We are not liable for any action(s), product(s), or content of any third-party websites.

It is solely your responsibility to review the privacy statements and appropriate terms and conditions of use set forth on such websites.

(10) Notice

You consent to receive communications from us by e-mail or through notices posted on Suhulah.Asia.

You agree that all agreements, notices, disclosures, and other communications that we provide to you in this manner satisfy any legal requirement that such communications be in writing.

You may give notice to us by letter sent by courier or registered mail to us at the following Rotuku Group of Companies, iCentre, Spg 32-37, ADTP, Kg. Serusop. BB1317, Brunei Darussalam. Such notice shall be deemed given when received by us. 

(11) Indemnification

To the extent permitted by applicable law(s), you agree to indemnify, defend and hold us or our licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys, and agents harmless from and against any and all claims, costs, damages, losses, liabilities, and expenses (including attorney’s fees and costs) arising from or related to the use of Suhulah.Asia and any content available on Suhulah.Asia, any breach of this Agreement and/or any submissions submitted, in each case by you or any user of your account. 

(12) License Grant

Subject to the terms and conditions of this Agreement, we, and where applicable, our licensors, grant you a revocable, non-exclusive, non-transferable, non-sublicensable, non-assignable, personal and limited license to access Suhulah.Asia and use it for the purposes it was intended for.

All rights not expressly granted to you are reserved by us and where applicable, our licensors.

You shall not allow any other party to assume or impersonate your identity to access Suhulah.Asia. Your failure to comply with this shall constitute a fundamental breach of this Agreement, and we may refer your breach to the police for possible criminal prosecution. 

(13) Restrictions

You shall not, and shall not allow any other party to:

(a) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party
your access to Suhulah.Asia in any way;
(b) interfere or attempt to interfere with the proper operation, performance or integrity of Suhulah.Asia;
(c) bypass any measures used to prevent or restrict access to any portion of Suhulah.Asia;
(d) send spam or otherwise duplicative or unsolicited messages;
(e) modify or make derivative works based upon Suhulah.Asia, the content or any portion or derivative thereof;
(f) reproduce, record, retransmit, sell, rent, distribute, publish, post or perform any of the content of Suhulah.Asia;
(g) use any robot, spider, site search/retrieval application or other manual or automatic device or process to access Suhulah.Asia or its systems for any purpose or to copy, probe, test or monitor any portion of Suhulah.Asia or in any way reproduce or circumvent the navigational structure or presentation of Suhulah.Asia or to obtain or attempt to obtain any materials, documents or information through any means not purposely made available by us or our affiliates through Suhulah.Asia;
(h) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of Suhulah.Asia or any of the systems or networks comprising or connected to Suhulah.Asia;
(i) post, distribute or reproduce in any way copyrighted material, trademarks or other proprietary information without obtaining the prior consent of the owner of such proprietary rights;
(j) remove any copyright, trademark or other proprietary rights notices contained on Suhulah.Asia;
(k) compile, repackage, disseminate or otherwise use data available on or extracted from Suhulah.Asia, including product information and prices;
(l) copy or download any account information of any user of Suhulah.Asia for the benefit of any other person or entity;
(m) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including, but not limited to, materials harmful to children or violative of third-party privacy rights;
(m) send materials containing software viruses, worms, trojan horses or other harmful computer codes, files, scripts, agents or programs;
(o) frame or utilize framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout or form) of ours;
(p) use our name, trademarks, service marks or logos in any meta tags or any other "hidden text"; or
(q) promote any application of our competitors, give out coupons, and suggest any other form of discounts.Any unauthorized use of Suhulah.Asia or any portion or derivative thereof by, on behalf of, or through you shall terminate any license or permission granted to you by us.

You acknowledge and agree that a breach hereof constitutes a grave offense and we reserve the right to take such action as may be appropriate or permitted under the law against you and/or any person, whether natural or artificial, directing or instructing you, in the event that you misuse Suhulah.Asia other than for the purposes for which it is intended to be used

(14) Taxes

You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however, denominated, as may be in force and in connection with any future taxes that may be introduced at any point in time.
You further agree to use your best efforts to do everything necessary and required by the relevant laws to enable, assist, and/or defend us to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in relation to any activities carried out under this Agreement.


(1) Buyer’s Fees

Although we do not currently charge buyers any fees to use the service on our Site, we reserve the right to do so at any time.

(2) Delivery

All products inclusive inspection and delivery by Suhulah.Asia delivery company Rotuku Express.

For any delivery, we will deliver your item 2 hours before the time stated in the order.

Items from multiple orders may be combined into the same package and deliver as one package if the multiple orders placed through the same account are to be shipped to the same address at around the same time, and the address labels of the orders are printed out on the same day.

You agree that the delivery period is an estimation and does not guarantee the delivery date for your order. It should not be relied upon as such. 

(3) Purchase/Order

By placing an Order, you are offering to purchase a product subject to the terms and conditions in this Agreement. All orders are subject to availability and confirmation of the Order price.

You must be at least eighteen (18) years of age to create a User Account with us and place an Order on Suhulah.Asia.

When you place an order to purchase a product or service, we will send you an e-mail confirming receipt of your order ("Order Confirmation"). Note that an Order Confirmation is an acknowledgment and does not constitute an acceptance of your Order. Suhulah.Asia shall only accept your offer, and conclude the contract of sale and purchase once you have successfully made the payment, upon which Suhulah.Asia shall dispatch the product within stated date and timeand we will send a confirmation to you by e-mail ("Dispatch Confirmation").

When placing an Order, you warrant that all details you provide to us are true and accurate.


You agree to receive sales invoices electronically.
For any delivery, you are deemed to have received the goods delivered to the shipping address provided or stated in special note by you upon signing of the receipt of the delivery by any person who appears to the delivery agent to be the lawful occupant at the given address.

We reserve the right to refuse any request made by you and retain the right to suspend or terminate your User Account at our sole discretion. 

(4) Product Information

Whilst we try to ensure to the best of our efforts, that all information, descriptions, and prices on Suhulah.Asia are true and accurate, errors may occur.

All prices advertised on Suhulah.Asia are subject to changes. Despite our best efforts, a small number of products and/or services may display incorrect prices. If the price for a product or service is incorrect and is higher than the price provided at the time of purchase, we may, at our sole discretion either (a) contact you for instruction before dispatching the product or charging you for such product or service or (b) cancel the Order for such product or service and notify you of the cancellation.

We retain the right to cancel any orders for products that have been listed at an incorrect price and/or rebate or refund, Orders that contain other incorrect information or typographical error, or that are unavailable for any reason. We retain this right regardless of whether the order has been confirmed and/or you have been charged. If you have been charged for the purchase and your order is canceled, you will receive a full refund.

Prices of products inclusive of delivery fees, any such additional charges are indicated at checkout.

(5) Payment

You must pay for items purchased via Suhulah.Asia with any card payment or any other digital payment methods that are accepted on our Site.
You agree to pay all fees and charges incurred in relation to your purchases (including any applicable taxes) at the applicable rates when the chargers were incurred.

You are responsible for any unauthorized amounts billed to your debit/credit card by a third party.

Upon receiving your order, we carry out a standardized pre-authorization check on your debit/credit card to ensure that there are sufficient funds to complete the transaction. Products will only be dispatched if this pre-authorization check has been completed. Your card will be debited once the Order has been accepted.
Payment for the products ordered on-site is a pre-condition for dispatch and delivery. 

(6) Exchanges / Refund

Suhulah.Asia as owner of product listed

Where we are the owner of the product, we are happy to offer exchanges / refund for all items purchased subject to the following conditions:

(a) Proof of original receipt is presented to us within seven (7) days of purchase;
(b) The product is believed not in a consumable condition.
(c) You can make a report to us by emailing us refund@suhulah.asia
(d) You are exchanging for something of the same value
(e) We reserve the right to change our return policy and/or reject any exchange requests for any reason without prior notice. In the event of any dispute, our decision will be final and binding.

(7) Returns

Suhulah.Asia as owner of product listed

We are happy to accept returns for any defective items that you have purchased on or through Suhulah.Asia subject to the following terms and conditions:

(a) Item purchased has a defect;
(b) Proof of an original receipt is presented to us within seven (7) days of purchase;
(c) You can claim by sending email to refund@suhulah.asia
(d) Please allow five (5) business days for us to process your request for a return. Once we have completed your request for a return,
we will send you an e-mail confirming the return and refund issued to you. Refunds will be credited to you by the original method of payment.
(e) We reserve the right to withhold any refunds until we have received the returned product(s) and processed your request for a refund.
(f) Products purchased and returned must have a manufacturing defect or be damaged in transit. 

(8) All other Merchants

Where we are not a Merchant, any return shall be subject to the terms and conditions as set by the individual Merchant, and as agreed between the Merchant and you. We do not guarantee and are not responsible or liable for any requests for any return where we are not the Merchant. Returns are only available if the Merchant has deemed so. Otherwise, there will be no returns for the items purchased outside Suhulah.Asia.

(9) User Privacy and Data Security

This Agreement should be read with our Privacy Policy, which governs your visit to and usage of Suhulah.Asia and sets out how we will use your information.

By using the Suhulah.Asia, you consent to the processing described therein and you warrant that all information provided by you is true, accurate, and up-to-date.
You acknowledge and agree that Suhulah.Asia is a public space and that your participation in, usage of, and submissions to the Suhulah.Asia create no expectation of privacy. You further acknowledge that any personal information you submit to Suhulah.Asia may be seen and used by others. We are not responsible for the confidentiality of any information you choose to submit to Suhulah.Asia.

We may, at any time, remove or alter any information, content, or submission posted or otherwise disclosed on Suhulah.Asia for any reason.

Whilst we try to safeguard, to the best of our efforts, and prevent unauthorized access to your private and personal information, we do not make any warranty, express or implied, that we will prevent any unauthorized access to your private and personal information. We are not responsible for the acts of those who gain unauthorized access to your personal and private information.


iCentre, Spg 32-37,
ADTP, Kg. Serusop,
Brunei Darussalam. BB1317


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